Freshservice

ONE.一个APP
安卓
12小时前
⏳ 已提交（11-11 03:09）
3 ℃
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摘要

基于云计算的ITIL服务台功能强大的票务及资产管理。

Freshservice

海沙工作室

备案号：待更新

安卓

《Freshservice》游戏 APP 是海沙工作室开发的安卓系统应用软件，版本号：1.1.0，由丢塔游戏网整理，欢迎下载体验。

Freshservice is a plug and play ITIL service desk on the cloud. Completely integrated with Google Apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and has been built to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.Forget age-old ITIL software; they are too much of a fuss to handle. Freshservice has been designed to give you the advantages of both SaaS and Cloud, turning your focus to things that matter most. And remember that ITIL is not just about recording and tracking incidents any more. It’s about speed and efficiency. And most importantly, usability. Which is why Freshservice was built from the ground up with robust automations, gamification, and an extreme focus on usability.Try Freshservice, the service desk of the future, today!Key featuresa) Respond to tickets, assign it to agents, change its priority, mark it as spam or send them to trash right from your phone.b) Stay on top of tickets that matter the most with 9+ default views and unlimited custom views. Choose whether you want to solve the newest problem first or the most urgent one.c) Create new tickets, choose scenarios to execute and log times spent on a ticket on the fly. Take your support desk everywhere you go.d) Insert canned responses when needed and attach files as necessary, directly from your device .e) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.f) Search your list of users or the right solution in your knowledge base for a question or for th